Wilztore Inc. (“we,” “our,” or “us”) is committed to providing a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to shipping, delivery times, and costs for orders placed through our website.
1. Shipping Destinations
We currently ship to:
- Canada
- United States
At this time, we do not offer international shipping to destinations outside of Canada and the United States. We are working to expand our shipping capabilities and may update this policy in the future.
2. Shipping Methods and Costs
We offer several shipping options to meet your needs. Shipping costs are calculated based on your location, the size of your order, and the shipping method you choose at checkout. The available shipping options are selected during the client’s checkout.
Shipping costs will be displayed at checkout before you confirm your purchase. Please note that shipping times are estimates and may vary depending on your location and external factors such as carrier delays or weather conditions.
3. Free Shipping
We offer free standard shipping on orders over $150+. This free shipping offer is only available for deliveries within Canada and the United States.
4. Order Processing Time
We aim to process and ship all orders within 1-2 business days after your order has been placed. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information so that you can monitor the status of your delivery.
5. Delivery Timeframes
The estimated delivery time depends on your location and the shipping method you select at checkout:
- Canada:
- Standard Shipping: 2-7 business days
- Expedited Shipping: 2-5 business days
- Overnight Shipping: 1-2 business days
- United States:
- Standard Shipping: 7-12 business days
- Expedited Shipping: 3-7 business days
- Overnight Shipping: 2-3 business days
Please note that by default all our provincial and states shipping are Standard Rates. Delivery times stated above are estimates only and not guaranteed. Delivery delays may occur due to unforeseen circumstances such as customs processing, weather conditions, or carrier issues.
6. Shipping Restrictions
- P.O. Boxes: We do not deliver to P.O. Boxes. Please provide a valid physical address for shipping purposes.
- Remote Locations: Additional charges and longer shipping times may apply to remote or rural locations. You will be notified of any additional charges at checkout.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.
If you do not receive a tracking number or have trouble tracking your order, please contact us at sales@wilt.store for assistance.
8. Lost or Delayed Shipments
While we strive to ensure timely delivery, we are not responsible for packages that are lost, delayed, or damaged in transit by the shipping carrier. However, if your package is lost or delayed, please contact us at sales@wilt.store and we will work with the carrier to resolve the issue.
If your package is marked as delivered but you have not received it, please check with your neighbors or contact the carrier to investigate. If the item cannot be located, please reach out to us and we will assist in resolving the issue.
9. Shipping to Multiple Addresses
If you would like to ship items to multiple addresses, you will need to place separate orders for each shipping address. We do not offer multiple-destination shipping in a single order.
10. Incorrect or Incomplete Addresses
Please ensure that the shipping address you provide at checkout is correct and complete. Wilztore Inc. is not responsible for packages that are undelivered due to incorrect or incomplete shipping information. If a package is returned to us because of an incorrect address, we will contact you to arrange for reshipment at your expense.
11. International Shipping (Future Plans)
At this time, Wilztore Inc. only ships to Canada and the United States. We are actively working on expanding our shipping capabilities to include international destinations. Please check back for updates or contact us if you have any inquiries about future international shipping options.
12. Damaged or Defective Items
If your package arrives damaged or if you receive a defective item, please contact us immediately at info@wilt.store with details of the damage or defect, including photos if possible. We will work with you to resolve the issue, whether through a replacement or a refund, in accordance with our Return and Refund Policy.
13. Contact Us
If you have any questions or concerns regarding shipping, please contact us: